Window Replacement: Measuring, Ordering and Lead Times
The problem
Replacement windows are usually made to order. After the sale, a detailed measure is taken, the order is placed and the customer waits for manufacturing and delivery. Homes built before 1978 may also require lead-safe work practices under EPA's RRP rule. Customers who expected a quick install call repeatedly.
The challenges
- Manufacturing lead times. Times vary by manufacturer and season.
- Remeasure errors. Wrong sizes cause long delays.
- Lead-safe requirements. Older homes require certified practices.
- Permits. Some jurisdictions require permits for replacement.
- Install day prep. Furniture and window treatments need moving.
Opportunity cost of the status quo
Delays without updates lead to cancellations and complaints. Remeasure errors are expensive.
Illustrative arithmetic, not data: if one in 20 orders has a measurement error, and each costs a second order and weeks of delay, accuracy has a large effect.
Industry solutions
Explain timelines at sale. Give realistic lead time ranges.
Check measurements. Use a second check before ordering.
Order updates. Tell customers when windows ship.
Lead-safe planning. Ask the home's age and plan RRP compliance.
Prep instructions. Tell customers what to do before install day.
Questions to answer before you change anything
- What lead times do you quote?
- How are measurements checked?
- Do you ask the home's age?
- Do customers get shipping updates?